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Front Office Supervisor

Front Office Supervisor

DHS BrandElkridge, MD, US
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Front Office Supervisor

Position : Front Office Supervisor Location : The Hotel at Arundel Preserve Department : Front Office Reports To : Front Office Manager Status : Full-Time Salary Range : $20.00 - $26.35 (experience-based compensation)

The Hotel at Arundel Preserve is where modern luxury meets effortless hospitality. We're not just checking guests inwe're setting the tone for their entire stay. Our front office team is the face of the brand, the heartbeat of the guest experience, and the ultimate vibe-setters.

You're a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You're not just supervisingyou're elevating the standard.

What You'll Do

  • Lead the front desk team with confidence, clarity, and charisma
  • Ensure smooth daily operationsfrom check-ins to check-outs and everything in between
  • Resolve guest issues with empathy, urgency, and a solutions-first mindset
  • Train, coach, and inspire team members to deliver standout service
  • Monitor performance metrics and maintain brand standards
  • Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
  • Handle cash, billing, and system audits with precision and integrity
  • Be the go-to for guests, team members, and leadership alike

What You Bring

  • 2+ years of front desk or guest services experience (hotel experience preferred)
  • 1+ year in a supervisory or leadership role
  • Strong communication and conflict resolution skills
  • Familiarity with property management systems (Opera, OnQ, or similar)
  • Flexibility to work evenings, weekends, and holidays
  • A polished presence, professional demeanor, and guest-first attitude
  • Passion for hospitality and a drive to grow

    • Additional Responsibilities

  • The hotel operates 24 / 7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
  • Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

    • Benefits and Perks

    Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

  • minimum 32 hours / week to qualify

    • We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

    Ready to lead with style and substance? Apply now and help us redefine the front desk experience.

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    Front Office Supervisor • Elkridge, MD, US

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