Customer Service Account Representative

Customer Service Account Representative

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!

Purpose

The Customer Service Account Representative provides front line support for Order Entry and Order Management. This position is responsible for utilizing the Company's business systems to ensure effective order fulfillment. This role will interact directly with Calumet customers, Sales personnel, Plant personnel, Accounting, Credit, Pricing and Transportation team members.

Key Objectives And Responsibilities

• Responsible for timely and accurate order entry and supporting effective order fulfillment.
• Processes sales orders received from customers. Regularly monitors activity through order delivery.
• Follow-up with customers as needed to validate / confirm purchase order questions.
• Monitors open orders and notifies internal business partners and / or external customers for updates regarding activity.
• Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction.
• Serves as a customer advocate - brings "voice of customer" insights that allow for an improved customer experience.
• Investigate and resolve customer issues for corrective and preventive action.
• Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support.
• Provides administrative support to department as needed.
• Other tasks as assigned.

Required Education / Experiences

Competencies

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.