Client Sales Manager

Job Description

Job Description

Position : Client Sales Manager

International Fertility Insurance is a rapidly growing company of surrogacy insurance experts and case management professionals that provide unsurpassed support and education to intended parents seeking peace of mind as they grow their families. We pride ourselves in providing compassionate, professional service throughout our clients’ surrogacy journeys. We have experience supporting intended parents worldwide and work with surrogacy agencies, attorneys, and fertility clinics across the United States, Canada, Mexico, South America, Europe, Israel, Asia, Australia, New Zealand, and South Africa. We collaborate with more than 100 insurance companies to find the best option to meet the needs of intended parents. Learn more about us at www.goifi.com.

IFI is seeking to hire a full-time, remote, Client Sales Manager.

What you’ll do :

• Lead, coach, and develop a team of Client Sales Consultants and Client Intake Coordinator to meet individual and team sales goals
• Design and implement sales strategies that align with organizational revenue targets
• Forecast annual, quarterly and monthly sales revenue and adjust plans based on performance and market trends
• Coordinate sales action plans and delegate customer account responsibilities to team members
• Investigate lost sales and customer accounts to inform future strategy and retention efforts
• Monitor team performance, provide feedback, and conduct regular performance reviews to ensure accountability and growth
• Foster a culture of empathy, responsiveness, and excellence in client service
• Oversee the intake process for domestic and international clients, ensuring timely and personalized consultations
• Develop and maintain systems for lead qualification, categorization, and rapid outreach and response time
• Ensure accurate and thorough documentation of client interactions in CRM to support collaboration and continuity
• Manage and maintain Calendly account access for sales and intake team, ensuring proper user permissions, calendar integrations, and availability settings to support client scheduling and team coordination
• Collaborate with cross-functional teams to improve internal workflows and client experience
• Analyze sales data to identify performance trends, anticipate client needs, and identify actional opportunities to enhance conversion rates, client satisfaction, and team productivity
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for sales and intake processes to achieve operational consistency and efficiency
• Develop, implement, and maintain client-facing marketing materials and website content
• Represent IFI in webinars, client consultations, and professional partner engagements to promote services and build relationships

What you’ll need to succeed :

Desired but not required :

What are the benefits :

IFI and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https : / / www.eeoc.gov / employers / eeo -law-poster to visit the “EEO is the Law” poster.