Assistant Community Manager Job at Keener Group in Houston

ASSISTANT COMMUNITY MANAGER

Reports to : Community Manager

Job Summary

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property, fulfilling all duties as set forth by Regional Supervisor and Keener Management. Available to assume all responsibilities during the community manager’s absence, and directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

Duties and Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
• Maintain accurate resident records; update daily all rents, deposits, and application fees received. Issue appropriate notices when necessary (e.g., late payments, eviction notices, return check, memos).
• Ensure all deposits and application fees paid prior to move-in.
• Post incoming money, prepare deposits, deliver to bank prior to 2 : 00 pm each day, if applicable.
• Coordinate collection of past‑due accounts by sending bad debts to approved collection agency, updating all previous collections, and assist the agency with any questions.
• Increase monthly deposits through aggressive collection procedures.
• Promote and maintain the Keener Care attitude; respond to residents’ complaints; correspond with Community Manager regarding resident issues.
• Physically inspect property during on‑grounds, pick up litter, report service needs to maintenance staff; inspect move‑outs and vacancies when requested.
• Work with lease renewals each month; greet prospective clients, show community, perform leasing duties as needed.
• Handle incoming phone calls from prospective new residents, current residents, vendors, suppliers, etc.
• Market property which includes cold calls, direct mail, and clients’ / vendors’ referrals.
• Collect data for and complete property market survey.
• Maintain awareness of local market conditions and trends; contribute ideas to the Community Manager for marketing community and improving resident satisfaction.
• Organize and file all applicable reports, leases, and paperwork; proofread all lease paperwork and process move‑ins and move‑outs; process all security deposit move‑out reports.
• Accept service requests from resident and route to Lead Maintenance Technician for prompt processing; conduct service follow‑up with resident when work is completed.
• Generate management reports from the computer system; prepare routine correspondence, memos, and forms; schedule all turnkey contractors with management approval.
• Maintain office files; prepare newsletter for Community Manager’s approval if applicable.
• Ensure electric service established in apartment community’s name at time of move‑out; comply with delinquency policy for all late rent, including placing phone calls, sending letters, and sending late notices.
• File for eviction and coordinate eviction activities with attorney.
• Assist Leasing Consultants with preparing and obtaining approval of applications.
• Inspects all apartments where tenants suspected of skipping, prior to final eviction date and / or move‑out or move‑in date.
• Assist Community Manager in providing training for all leasing staff; maintain positive online reputation management; assist Community Manager with posts on community Facebook activities; ensure high ratings in resident surveys by focusing on superior customer service.
• Promote Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, vendors, and the residents.
• Become familiar with the company’s strategic goals each year, striving to accomplish goals; strive for superior customer service in all areas, including customer service within the company, as well as outside the company with residents and vendors.
• Perform any additional duties assigned by the Community Manager, Regional Supervisor and / or Keener Management.

Qualifications

Position requires at least one year experience in on‑site property management. Must have basic computer knowledge and type 30 wpm.

Computer Skills

Office Equipment

Work Hours

Minimum of 40 hours per week with flexible work week.

Education / Training

Physical Requirements

Vision Requirements

Hearing Requirements

Driving Requirements

Working Environment

Reasoning Development

Safety Responsibilities

Additional Requirements

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