Community Manager Job at RPM Living in Houston

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility through career training and education. Join us and start your extraordinary journey today.

Position Summary

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Lead property staff, conduct candidate interviews, oversee onboarding, training, timesheet approval, and conduct quarterly discussions and annual assessments in accordance with Company policies, values, and standards.
• Drive team to achieve performance indicators, offer feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team‑building activities to boost morale and enhance productivity.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month‑end and year‑end financial reporting and provide monthly budget variance reporting within + / - 10% per line item.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short‑ and long‑range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client / owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.

Education & Experience

Qualifications

(None listed.)

Physical Requirements

Work Environment

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver’s license.

RPM Living participates in E‑Verify. For more information, see the E‑Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

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