Customer Operations Manager

A company is looking for a Manager, Customer Operations (Inbound Virtual Contact Center).

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and enforcing accountability

Coach and develop team leads to enhance agent performance through structured feedback and expectations

Oversee daily execution of sales and service teams, aligning priorities with strategic goals

Required Qualifications

2+ years of experience managing a team of inbound contact center agents in a high-volume environment

Demonstrated ability to manage through team leads and hold them accountable for performance

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs effectively

Comfort working across onshore and offshore teams in a tech-forward environment