Payments Product Enablement Manager, Spring by Citi - Director

Payments Product Enablement Manager, Spring by Citi - Director

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Spring by Citi is Citi's global digital payment acceptance service for enabling ecommerce (B2C and B2B) funds flow for enterprise merchants across 20+ markets around the world. Spring by Citi offers acceptance of locally-relevant payment methods and seamless access to Citi's industry-leading treasury solutions and banking services across Citi's proprietary global payments network. In combination with Citi's embedded FX, enhanced reconciliation and reporting capabilities, Spring by Citi offers a wide range of services across clients' corporate treasury, payment operations, marketing and sales teams.

Citi is seeking a highly experienced and strategic Payments Product Enablement Manager for Spring by Citi, our global digital payment acceptance service. This critical leadership role, based in New York, will be instrumental in ensuring that all products and features developed for Spring by Citi are not only cutting-edge and client-centric but also fully compliant with Citi's global policies, procedures, and banking regulations. The successful candidate will lead the product readiness function, guaranteeing that our innovative e-commerce solutions are robust, secure, and scalable across all operating markets.

Key Responsibilities : Product Readiness & Compliance Leadership :

• Lead and manage the comprehensive product readiness framework for all Spring by Citi products and features, ensuring meticulous adherence to Citi's global policies, internal procedures, and all relevant regulatory requirements across jurisdictions.
• Develop and implement robust processes for product reviews, risk assessments, and compliance checks throughout the product lifecycle, from ideation to launch and post-launch monitoring.
• Act as the primary point of contact and subject matter expert for internal control functions (e.g., Legal, Compliance, Risk, Audit) regarding product designs and operational readiness.
• Ensure all necessary documentation, approvals, and training are in place before product rollout.

Issue Management and Remediation :

Third-Party Management Oversight :

Bank-Led E-commerce Innovation :

Horizontal Partnership & Value Creation :

Team Leadership & Development :

Strategic Contribution :

Qualifications : Bachelor's degree required; Master's degree preferred. 10+ years of extensive experience in product management, product readiness, regulatory compliance, or a related field within a major financial institution or leading payment service provider. Strong background in payments, e-commerce, or fintech, with a deep understanding of merchant acquiring, payment gateways, and digital payment ecosystems. Proven track record of successfully navigating complex regulatory environments and ensuring product compliance across multiple global jurisdictions. In-depth knowledge of banking policies, procedures, and regulatory frameworks relevant to global payments and e-commerce (e.g., KYC / AML, PCI DSS, data privacy, consumer protection laws, cross-border payment regulations). Superior communication and interpersonal skills, with the ability to influence senior stakeholders and build consensus across diverse teams.