Associate Director-Call Center New Hire

Associate Director, Call Center New Hire

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, our purpose is to connect people and businesses in meaningful ways. We empower our leaders to drive transformation in a fast-paced, dynamic environment. Join us and play a vital role in shaping the future of customer experience by guiding and developing the next generation of call center professionals.

Overall Purpose : The Associate Director, Call Center New Hire, is responsible for the comprehensive oversight and support of new hire agents from onboarding through training, nesting, and transition to full production. This role ensures that new team members are equipped with the skills, knowledge, and engagement necessary to excel in their roles, while fostering a culture of continuous improvement and professional growth.

Key Responsibilities :

• Lead and coordinate the end-to-end onboarding process for new call center employees, ensuring all documentation, system access, and compliance requirements are fulfilled.
• Serve as the primary liaison with Talent Acquisition, Interviewing Teams, and Learning & Development to facilitate a seamless new hire experience.
• Organize and oversee training schedules, class logistics, nesting plans, and knowledge transfer sessions, ensuring each new hire class is set up for success.
• Monitor progress throughout training and nesting, providing feedback, coaching, and additional support as needed.

Employee Engagement & Development :

Performance & Productivity Optimization :

Supervisory Leadership :

Operational Excellence :

Job Contribution : Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Supervisor : Yes

Education / Experience :

Our Associate Director-Call Center New Hire earns between $85,700 - $128,500 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Weekly Hours : 40

Time Type : Regular

Location : San Antonio, Texas

Salary Range : $85,700.00 - $128,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.