11-10-25 - Onsite Call Center Team Lead -$18.50 / hr

Client Operations Supervisor

Responsible for supervising activities of assigned client operation team to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives; oversee the activities of assigned staff employees by ensuring the function is efficiently performed in a quality-oriented environment reflecting the West values; ensure staff employees receive continuous development training after initial training has been completed in order to improve ability to service the client; assist with identifying areas where additional training is needed based on performance of assigned staff employees.

Hiring location : 5000, Interstate 10 West, 11330 Frontage Rd, San Antonio, TX 78249

Client Operations Functions

• Responsible for supervising activities of assigned client operation team to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives
• Ensure the availability of staff to answer procedure and product related questions in a timely and accurate manner ensuring adherence to departmental policy and procedures
• Review available resources throughout shift, including productivity and call volume reports, to accurately maintain staffing efficiency
• Know and support approved departmental and corporate policies relating to business procedures, philosophies, and conduct, ensuring that all efforts are made to meet or exceed Company goals
• Monitor weekly employee attrition for assigned team to ensure it is at or below goal
• Ensure reports are created, printed, and distributed in a timely and accurate manner
• Ensure consistency in the implementation and enforcement of operational policies / procedures within assigned areas of responsibility

Employee and Personal Leadership Development

Staff Leadership

Problem Resolution

Team Interfaces

Mental and Physical Requirements

Related Duties as Assigned

Qualifications

Posting Ends : 10-10-25

Applicants for this job will be expected to meet the following minimum qualifications. Education

Experience

Other

Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity / Orientation.

MarketSource and Salelytics is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following :

San Fran Candidates only : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only : We will consider for employment all