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Part Time and Weekend Member Service Representative

Part Time and Weekend Member Service Representative

Planet FitnessStrongsville, OH, US
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Benefits

  • Flexible for College Students
  • Free Black Card Membership
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Wellness resources

Job Summary

Hiring for part-time and fill in positions.

Weekend Openings : 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday Shifts : 6a-2p, 9a-5pm, 3p-10p (with 5p-10p exceptions). Specifically Monday, Tuesday, Thursday (3p-10).

Great / Flexible for college students. Free Black Card when employed with us. Must be able to work at least one weekend day.

Position

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

    • Facilitate needed updates to member's accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    Assist in maintaining the neatness and cleanliness of the club.

    Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

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    Member Service Representative • Strongsville, OH, US

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