Talent.com
CUSTOMER CARE COORDINATOR
CUSTOMER CARE COORDINATORStance Health Solutions • Glendale, CA, US
serp_jobs.error_messages.no_longer_accepting
CUSTOMER CARE COORDINATOR

CUSTOMER CARE COORDINATOR

Stance Health Solutions • Glendale, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Position Overview :

The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders / calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders / calls.

Essential Job Functions :

  • Receive incoming orders / communication via fax, email, or other platforms from referral sources and customers
  • Answer high volume of incoming telephone calls from referral sources and customers
  • Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
  • Verify insurance eligibility and coverage
  • Provide exceptional customer service while speaking on the phone
  • Complete member intake, create and schedule orders accurately based on established quality assurance standards
  • Ensure data is entered accurately and in a time-sensitive manner
  • Inform patients of applicable copays, financial obligations, purchase vs rental options
  • Completely document patients’ account with proper notes and account updates
  • Follow up on all open tasks in a timely manner
  • Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
  • Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
  • Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
  • Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
  • Reports to work daily, on time, and ready to work
  • Must participate in mandatory on-call and call-back program to respond to emergencies

Requirements :

Minimum Qualifications :

  • High school diploma or equivalent required
  • Minimum two years experience in a customer service
  • At least one year of Call Center or medical / healthcare environment experience
  • Excellent listening skills and communicate in an empathetic manner
  • Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)
  • Ability to communicate professionally and tactfully, both orally and in writing.
  • Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
  • Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
  • Must be available to work evenings, weekends, and holidays if needed
  • serp_jobs.job_alerts.create_a_job

    Customer Care Coordinator • Glendale, CA, US

    Job_description.internal_linking.related_jobs
    Patient Care Coordinator

    Patient Care Coordinator

    Serene Health • Inglewood, CA, US
    serp_jobs.job_card.full_time
    Empowering Wellness, Transforming Lives.Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions : Serene Health, Co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Care Coordinator (Orthopedic Surgery)

    Patient Care Coordinator (Orthopedic Surgery)

    University of California - Los Angeles Health • Santa Monica, CA, United States
    serp_jobs.job_card.full_time
    The UCLA Santa Monica Hospital is looking to hire a full-time Patient Care Coordinator to join our Orthopedic Surgery Department. You will provide administrative and academic support.Front desk duti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Care Tier 1

    Customer Care Tier 1

    Breville • Torrance, CA, US
    serp_jobs.job_card.full_time
    Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Environmental Customer Coordinator

    Environmental Customer Coordinator

    Heritage Environmental • Signal Hill, CA, US
    serp_jobs.job_card.full_time
    Exciting Opportunity to Join Our Legacy of Environmental Leadership!.Corporate Office - Indianapolis, Indiana.Arcwood Environmental is more than just a company. we are pioneers in industrial waste ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Experience Coordinator - Manhattan Beach, CA

    Customer Experience Coordinator - Manhattan Beach, CA

    Veterinary Emergency Group (VEG) • Manhattan Beach, CA, US
    serp_jobs.job_card.full_time
    Customer Experience Coordinator - Manhattan Beach, CA.Enhance customer satisfaction and drive positive experiences in Manhattan Beach.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Care Coordinator (Torrance)

    Patient Care Coordinator (Torrance)

    Premier Infusion and Healthcare Services, Inc. • Torrance, CA, US
    serp_jobs.job_card.full_time +1
    Come Join the Premier Infusion & Healthcare Family!.At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of.Compassion, Integrity, Respect and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Service Coordinator

    Client Service Coordinator

    Banfield Pet Hospital • Long Beach, CA, US
    serp_jobs.job_card.full_time
    Client Service Center Representative.Maintain a clean and orderly lobby and reception desk.Review the schedule during the day so you can provide appropriate options to clients seeking both SDA appo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales and Client Care Coordinator

    Sales and Client Care Coordinator

    TUbeauty Med Spa • Culver City, CA, United States
    serp_jobs.job_card.full_time
    We’ve created a welcoming, curated space where beauty lovers and wellness enthusiasts can relax, recharge, and indulge in results-driven treatments. With a minimalist aesthetic and personalized appr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Relationship & Service Coordinator

    Customer Relationship & Service Coordinator

    Car Lux, Inc • Inglewood, CA, US
    serp_jobs.job_card.full_time +1
    Customer Relationship & Service Coordinator.Customer Relationship & Service Coordinator.Customer Relationship & Service Coordinator. Be among the first 25 applicants.Customer Relationshi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Support - Warranty

    Customer Support - Warranty

    aquavoss • Los Angeles, CA, US
    serp_jobs.job_card.full_time
    Aquavoss is a premium cold plunge, hot tub and sauna brand serving consumers, health clubs, professional sports teams, hotels, and spa centers. The cold plunge industry has exploded in growth over t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Coordinator - Luxury Showroom

    Customer Service Coordinator - Luxury Showroom

    California Closets • Westlake Village, CA, US
    serp_jobs.job_card.full_time
    Customer Service Coordinator - Luxury Showroom.Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales and Client Care Coordinator (Culver City)

    Sales and Client Care Coordinator (Culver City)

    TUbeauty Med Spa • Culver City, CA, US
    serp_jobs.job_card.part_time
    Weve created a welcoming, curated space where beauty lovers and wellness enthusiasts can relax, recharge, and indulge in results-driven treatments. With a minimalist aesthetic and personalized appro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Care Supervisor

    Customer Care Supervisor

    DENSO • Long Beach, CA, US
    serp_jobs.job_card.full_time
    Responsible for supervising and monitoring the daily work of customer care representatives including aiding in problem solving solutions, coaching and counseling associates and fostering high moral...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Support Coordinator

    Sales Support Coordinator

    Maverick Payments • Calabasas, CA, US
    serp_jobs.job_card.full_time
    Maverick Payments Sales Support Coordinator.Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues fee...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Support Coordinator - SaaS

    Customer Support Coordinator - SaaS

    IntelligenceBank • El Segundo, CA, US
    serp_jobs.job_card.full_time
    Customer Support Coordinator - SaaS.IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Care Representative - Long Beach, CA

    Customer Care Representative - Long Beach, CA

    Beauty Health • Long Beach, CA, US
    serp_jobs.job_card.full_time
    Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their sk...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Experience & Office Support Coordinator

    Customer Experience & Office Support Coordinator

    August Roofing Inc. • Simi Valley, CA, US
    serp_jobs.job_card.full_time
    We're Hiring : Customer Experience & Office Support Coordinator.Full-Time | In-Office | MondayFriday 8 : 00 AM to 5 : 00 PM. Are you someone who loves being the friendly first voice people hear? Are ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Staffing Coordinator Needed!

    Staffing Coordinator Needed!

    Aveanna Healthcare • Orange, CA, US
    serp_jobs.job_card.full_time
    Aveanna Healthcare is growing! We are seeking a Staffing Coordinator / Care Experience Coordinator to join our dynamic team in Orange, CA. HR + Quarterly Incentive Eligibility.Health, Dental, Vision...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Patient Care Coordinator

    Patient Care Coordinator

    Premier Infusion and Healthcare Services, Inc. • Torrance, CA, United States
    serp_jobs.job_card.full_time
    Come Join the Premier Infusion & Healthcare Family!.At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of.Compassion, Integrity, Respect and...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Associate Patient Care Coordinator

    Associate Patient Care Coordinator

    Optum • GLENDALE, CA, US
    serp_jobs.job_card.full_time +1
    SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will dire...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new