Customer Service Representative
Serves customers by providing product and service information, primarily via telephone, email; resolving product, billing, transaction and service issues.
Pay : $16.50 / hour
Responsibilities
- Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established in order to meet or exceed the overall department goals of service levels.
- High level of attention to detail needed
- Listens to the caller's needs and respond as needed, using empathy, concern and appreciation for their business.
- Resolves product or service problems by clarifying the customer's issue / need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Utilizes all available resources to resolve and respond to the customer's needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution.
- Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, in order to document the history of communication with the customer.
- Communicates account status to the authorized caller if it is impacting the customer's ability to purchase. Transfer to the Credit / Receivables department based on established guidelines. Obtain and process customer payments as needed.
- Performs additional duties as needed.
Qualifications
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems KnowledgeBasic Office Equipment and Microsoft Office Product Knowledge.Minimum 1-2 years Customer Service Experience, taking inbound calls.High school diploma or equivalent.Bi-lingual (Spanish) is a plusGPM Investments, LLC maintains a drug-free workplace