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Public Safety Dispatch Supervisor

Public Safety Dispatch Supervisor

City of Corona, CACorona, CA, United States
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DESCRIPTION

Are you a skilled communicator and decisive leader with a passion about public service and safety? The Corona Police Department is seeking a compassionate and dependable Public Safety Dispatch Supervisor to lead a critical component of our emergency response operations. In this role, you will supervise and support a team of dispatchers who serve as the vital link between the public and first responders. If you're committed to community safety, team leadership, and excellence in service, we encourage you to apply and join our mission to protect and serve the residents of Corona.

Knowledge & Education

  • Graduation from high school or G.E.D equivalent.
  • Knowledge of p ublic safety codes and regulations governing public safety communications, including the Penal Code, Vehicle Code, Health and Safety Code, Business and Professions Code, and related requirements.
  • Familiarity with budgeting practices, supervisory principles and leadership techniques.
  • Knowledge of procedures, systems, equipment and techniques involved in 911 and related emergency dispatching operations and the handling of non-emergency calls; telephone / radio recording devices and applicable laws; radio, telephone, and console TDD equipment operations.

Skills / Abilities

  • Operate an emergency communications console and related telecommunications and security monitoring equipment.
  • Use computer-aided dispatch software as well as word processing, scheduling and spreadsheet software.
  • Select, train, supervise and evaluate the work of employees, schedule personnel.
  • Analyze and solve administrative and operational problems.
  • Develop and implement goals, policies, procedures, work standards and management controls for dispatching purposes.
  • Prepare clear and concise records, reports, correspondence and other written materials.
  • Exercise independent judgment and initiative within general policy guidelines.
  • Establish and maintain effective working relationships with the staff, management, vendors and the general public; remain calm and communicate distinctly and precisely in emergency situations.

    Experience

  • Five (5) years of increasingly responsible experience comparable to a Public Safety Dispatcher with the City of Corona, including at least two (2) years in a capacity comparable to the City's Senior Public Safety Dispatcher classification.
  • Possession of a valid P.O.S.T. Public Safety Dispatcher Certificate, to be maintained throughout employment.
  • Possession of or ability to obtain a valid CLETS Certification, to be maintained throughout employment.
  • Ability to obtain a P.O.S.T. Dispatcher Supervisor Certificate, First Aid, and CPR Certification within 6 months of employment, to be maintained throughout employment.
  • Proof of certificates must be attached to your application.

    Characteristics

  • Accountability- The Corona Police Department is a professional police agency staffed by individuals who cherish and maintain the highest standards of conduct and performance.
  • Integrity- Being truthful and ethical in what we do, what we say, and what we say we do in both our personal and professional lives.
  • Respect- We are committed to our profession and will always respect one another and the community that we serve.
  • Inclusion- We are not just diverse; we are welcoming to all.
  • Teamwork- When we work together to achieve our mission, the department and community will grow stronger. Together, we are better.
  • Innovation- We provide modern police services and are committed to always improve our organizational practices.
  • This position is FLSA Non-Exempt, eligible for overtime compensation.

    This position is expected to be on stand-by for emergency call outs and to be able to work extended hours, including work on normally scheduled days off.

    To view the complete job description, Click Here .

    Application Process

    Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for first review of application is Thursday, August 28, 2025, at 5 : 00PM . Candidates that successfully pass the screening process will be invited to the in-person oral interviews tentatively scheduled for September 11, 2025. The top scoring candidates from the oral interview will be placed on an eligibility list from which the department may hire.

    The successful candidate will be required to undergo a reference / background check including livescan and pass a pre-employment medical examination (which will include a drug / alcohol screening).

    Proof of certificates, as noted above, must be attached to your application.

    Community

    A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.

    The Organization

    The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The mayor is selected by the Council and serves as the presiding officer for one year.

    The City is organized into the following departments / organizational units : Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.

    The City's total operating budget for Fiscal Year 2026 is $422.7 million with a General Fund operating budget of $231.3 million. Corona enjoys a workforce of 935 dedicated employees who provide high-quality services to its residents and visitors each day.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    To view all essential duties and responsibilities, Click Here

    QUALIFICATIONS GUIDELINES

    To view the qualifications guidelines, Click Here

    PHYSICAL / MENTAL DEMANDS AND WORK ENVIRONMENT

    To view the physical / mental demands and work environment, Click Here

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    Dispatch Supervisor • Corona, CA, United States

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