Account Manager

Account Manager

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As an Account Manager on our team, you will be responsible for managing an existing customer base, growing the existing customer base, and for new business account acquisition within a defined market / territory.

Location : This is an in-office position, meaning that you are to report out of the office every day of the week.

Account Managers are targeted to make $68,580+ per year (Base + Commission)

What's in it for you?

• Uncapped monthly commission
• Full Benefits Package Beginning first day of employment

Medical, Dental, Vision, and Life Insurance

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business ("BOB") with an emphasis on increasing revenues, increase product penetration, and improve overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers' contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.

In this position, you are required to manage the customer's expectations by determining the true customer needs and timelines and communicating such expectations accurately throughout the sales process. You will be required to have a thorough understanding of all TDS high-end applications and must have knowledge regarding data networks in order to assess existing networks and recommend IP solutions (e.g., managedIP or others as they emerge from Product Marketing). The successful candidate must have a solid understanding and up-to-date knowledge of all processes, procedures and systems that affect their customer base and must be willing to take the lead on resolving customer issues through escalation to the appropriate teams and timely follow-up.

Responsibilities

Qualifications

Required Qualifications

Other Qualifications

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to :

Associates working 30 or more hours per week additionally have access to :

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet