Retention Sales Representative

A company is looking for a Retention Sales Representative I - Residential.

Key Responsibilities

Proactively handle disconnection requests and address customer concerns to retain customers

Upsell or cross-sell services during save calls to increase customer lifetime value

Accurately enter and update work orders and customer account information

Required Qualifications

Three to six months of related experience and / or training preferred

Associate's degree or higher is preferred

Previous outbound or inbound telemarketing experience in a call center is preferred

Outgoing individuals who can direct conversations and close sales are sought

A proactive approach to encourage customer commitments is essential