Customer Success LeadVirtualVocations • Richmond, Virginia, United States
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Customer Success Lead
VirtualVocations • Richmond, Virginia, United States
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A company is looking for a Customer Success Lead (Fully-Remote).
Key Responsibilities
Lead, coach, and develop a high-performing Customer Success team
Define and implement customer success strategies while tracking key performance metrics
Manage renewal and expansion pipelines, ensuring timely contract renewals and identifying growth opportunities
Required Qualifications
Proven experience in SaaS customer success with a strong understanding of customer lifecycle management
Experience driving account growth through upsell, cross-sell, and expansion strategies
Demonstrated ability to lead and develop high-performing teams
Comfortable navigating ambiguity and change in dynamic environments
Data-driven approach to inform decisions and identify opportunities
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Customer Lead • Richmond, Virginia, United States
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