Patient Access Supervisor

Join Our Team as a Patient Access Supervisor!

As a Patient Access Supervisor, you will be a key leader in ensuring a seamless and positive experience for both patients and staff. You’ll oversee the Front Desk Receptionist Team, driving team performance, optimizing daily operations, and fostering a culture of collaboration and excellence.

In this dynamic role, you'll provide valuable feedback on registration processes, proactively address staffing needs with leadership, and ensure consistent adherence to departmental policies and procedures. Beyond operational oversight, you'll play a crucial role in creating a welcoming environment, where both patients and team members feel valued and supported.

If you thrive in fast-paced settings, excel at multitasking, and are passionate about leading teams to success, we’d love to have you on board!

This role oversees our locations in Fishers, Carmel, and West Carmel / Zionsville, in the northern suburbs of Indianapolis.

Responsibilities

• Directly supervise the front office team including recruiting, hiring, training, performance management, and time & attendance administration
• Model patient experience expectations and ensure team is adhering to the patient experience expectations
• Driving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful
• Expertise knowledge of and ability to perform Front Desk Receptionist duties : verifying benefits, check patients in and out and collect copayments, coinsurance, deductibles
• Create and maintain the Front Desk Receptionist Schedule for assigned location
• Covers voids or when coverage is not located
• Train and mentor new Front Desk Receptionist staff
• Assist leader in interviewing candidates
• Prepare appropriate access for new hires
• Complete first 90-day review for new hires
• Implement Front Desk Receptionist Policies and Procedures with input from Leadership
• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits
• Daily Reconciliation of ED Acknowledgment Forms
• Conduct Quarterly Front Desk Receptionist Staff Meetings
• Assigned to work all Downtimes

Maintains Downtime Binder

Required Skills