Service Coordinator - Dispatcher - HVAC

Air Force One Service Coordinator

Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians.

Qualifications :

High School Diploma or GED equivalent.

Dispatching / Service Coordinator experience required, or similar role.

Ability to pay keen attention to detail and communicate effectively with internal and external clients.

Computer Experience required.

Essential Duties & Responsibilities :

• Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
• Enter Service calls into our SamPro Database
• Maintain client information
• Coordinate call for dispatch and communicate with technicians.
• Set up and manage electronic filing systems
• Operate office equipment - Phone, Copiers, Fax Machines
• Maintain scheduling and Outlook calendars
• Complete forms in accordance with company procedures.
• Monitors and reviews service calls and PM activity (daily, weekly, monthly)
• Issues Purchase orders and organize technicians' parts for pick up or staging.
• Coordinates all EFM tools (electronic facility management)
• SAMPro
• Client web-based systems (tracking, updates, submissions etc.
• Other duties as assigned

Desired Computer / Software Knowledge :

Physical Activities and Environment :

The AFO Associate :

Additionally, Air Force One associates believe in and celebrate AFO's Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.