Phone Operator

Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Front Desk Supervisor Front Office Manager Assistant General Manager

Essential Job Functions

• Promptly and professionally answer telephone calls and ascertain the correct extension and direction of call.
• Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
• Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
• Page guests and patrons using the public address system.
• Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
• Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
• Respond to and resolve all complications and complaints.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

Work Environment and Context

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It