Business Development Coordinator (Contract)

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

The Business Development Coordinator (BDC) supports Charlie Health's Partnerships team by ensuring that new referrals are accurately captured, organized, and routed to the right team members for follow-up.

You'll play a critical role in maintaining the accuracy and efficiency of our internal systems — helping ensure that every client seeking care can be connected to the right treatment pathway without delay.

This role is ideal for someone who is highly organized, detail-oriented, and motivated by operational excellence. You'll work closely with internal stakeholders to maintain data quality, streamline workflows, and support the broader goal of expanding access to life-saving mental health care.

This is a contractor role reporting to the Sr. Director of Partnerships.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Review and process referral information daily to ensure accuracy and completeness.
• Maintain up-to-date and organized referral and provider data in internal systems.
• Create and update account and contact records to reflect new or changing provider relationships.
• Collaborate cross-functionally with Partnerships, Outreach, and Admissions teams to ensure timely referral routing and follow-up.
• Identify and correct data discrepancies to improve operational accuracy and reporting reliability.
• Support process improvement initiatives that enhance referral management efficiency.
• Uphold Charlie Health's standards for data integrity, confidentiality, and compliance.

Requirements

Our Values

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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