Customer Success Manager III

At ZoomInfo , we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide  world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do :

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within customers
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring :

What’s In It For You :

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits  here .

This is a  hybrid position, working a minimum of three days per week from one of our office locations.

The US base salary range for this position is $70,896 to $111,408 + bonus + benefits. Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and / or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

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