Role Summary
Advocates at Tubman’s NorthStar Youth Outreach Center at the Maplewood Mall connect youth and young adults ages 10-24 of all genders (and their children, if parenting) to basic needs and resources. Youth receive a range of services including individual advocacy, safety planning, and connection to resources at Tubman and partner agencies. Volunteers provide comprehensive support services, assisting with the use of a computer lab and laundry and accessing clothing and food.
Impact & Benefits
- Make a difference in a young person’s life by listening and providing advocacy
- Maintain a safe and empowering space by providing support to youth, young adults, and children who have experienced or are at risk of homelessness, violence, and trauma Position Responsibilities
- Provide support in a strength-based, person-centered, and trauma-informed manner
- Understand and share information about Tubman and other community resources
- Foster trusting relationships with young people to create a safe and welcoming environment
- Follow Tubman guidelines, professional boundaries, and confidentiality as you interact with clients to identify their needs and strengths
- Communicate with supervisor and team as appropriate to best serve clients
Position Qualifications :
Strong communication and interpersonal skills and ability to quickly engage and build trustAbility to respond calmly and respectfully in difficult and unexpected situationsAbility to work with diverse teams and clients to foster a culturally inclusive environment that values people’s identities and multiple dimensions of diversity and experienceFlexible, patient, and able to identify and build on strengthsExperience in effective de-escalation, crisis intervention, or customer servicePrevious experience with diverse youth and young adults who have experienced trauma preferredTime Commitment & Availability
Minimum of one shift a week for nine months preferredEvening and Saturday shifts availableSupervision & Training
Attend Tubman’s five part Volunteer / Intern Orientation and Training series and webinar / training materials provided by supervisorSupervision provided by the NorthStar Youth Outreach Manager