System Support Engineer Mid Level

Overview

• Provide onsite support for IMAC (Installs, Moves, Adds, Changes) and general end-user device troubleshooting.
• Deploy, configure, and maintain desktops, laptops, tablets, RF devices, and mobile workstations.
• Troubleshoot warehouse equipment including timeclocks, VOIP phones, Zebra and HP printers, and BenQ display units.
• Deliver depot support services : imaging, configuration, asset tagging, and physical handoff.
• Facilitate onboarding and offboarding processes, including user access provisioning and deactivation.
• Assist in account and access management across platforms such as Active Directory, Pyramid, Oracle EBS, and Smart BOL.
• Support Windows patch management cycles and ensure compliance with monthly update schedules.
• Log, track, and resolve incidents using the ServiceNow ITSM platform, adhering to SLA targets.
• Provide remote support via Teams, ProxyPro, and telephone, as well as walk-up IT assistance.
• Maintain accurate inventory and asset tracking documentation.
• Collaborate with senior engineers on escalated issues and contribute to basic networking support tasks (e.g., cable tracing, switch resets).

Details

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