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Call Center Representative

Call Center Representative

Chota Community Health ServicesMadisonville, TN, US
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Job Description

Job Description

  • Participate in Patient Centered Medical Home Care Team collaboration
  • Adhere to all policies and procedures
  • Answer high volume of inbound calls and directs them to the appropriate party
  • Greet patients in a welcoming manner on the phone
  • Use a low tone when it’s necessary to discuss a patient to ensure confidentiality and discretion of patient

information

  • refraining from discussing any personal or sensitive information about patients or employees
  • Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient

    • questions

  • Complete patient rescheduling as assigned
  • Thoroughly document patient interaction in the appropriate fields
  • Input the required patient data into the electronic health record
  • Task refill requests, patient questions, etc. to appropriate person, as needed
  • Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and / or Phone Nurse as

    • needed

  • Assist patients with patient portal accounts
  • Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times
  • Complete the Worker’s Compensation Payer Form, as needed
  • Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
  • Communicate effectively with the PSSpatient issues, training needs, insurance discrepancies, and scheduling

    • conflicts

  • Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks

    • are accomplished

  • Limits personal use of phone and internet access to emergencies
  • Regular and predictable attendance
  • Ability to cooperate and work well with others
  • Sort and distribute mail for all three CCHS locations
  • Check E Faxe and distribute to appropriate department
  • Conduct daily appointment confirmations
  • Performs other duties as assigned or requested
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