IT Service Desk Manager

Job Description

Job Description

Description :

PLEASE NOTE : This role requires a minimum of four days a week in the office, located in Springfield, Illinois.

About Us :

At INB, a career is more than just a job; it’s a chance to make a meaningful impact in the communities we serve. As a locally owned, community-focused bank, we’re proud to help individuals, families, and businesses achieve their financial goals through personalized service and trusted relationships. Our success is driven by a team that genuinely cares about our customers, our coworkers, and our community. When you join INB, you’re not just joining a workplace, you’re becoming part of a purpose-driven culture built on our core values : Caring, Creative, Teamwork, Balance, Working Smart, and Assertive & Enthusiastic. Together, we make a positive difference every day for our customers and for each other.

Job Summary :

We are seeking a highly skilled and motivated IT Service Desk Manager to join our IT team. The ideal candidate will be responsible for leading and managing the IT service desk team to deliver exceptional support to internal and external customers. This role ensures that all incidents, service requests, and inquiries are resolved efficiently while fostering a culture of innovation, collaboration, and customer-centricity.

Requirements :

Key Responsibilities :

1. Leadership & Team Management

• Provide solution-oriented, positive leadership to the service desk team, embodying the vision and values of the organization.
• Set clear performance expectations, monitor progress, and provide regular feedback to team members.
• Foster an engaging and supportive environment, encouraging team members to excel in their roles and grow professionally.
• Other duties as assigned.

2. Customer Service Excellence

3. Operational Management

4. Innovation & Continuous Improvement

5. Collaboration & Communication

6. Financial Stewardship

Qualifications :

Preferred Skills :

Work Environment :

Application Instructions :

Interested candidates are encouraged to apply with a resume and cover letter detailing their experience and qualifications relevant to this position.

Salary :

The anticipated starting salary range is from $90,000.00 to $110,000.00 depending on experience.

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https : / / www.inb.com / Resources / 9f1b90c4 -905c-4cd7-9dee- afd9937ab37a / INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here :

Know Your Rights : Workplace discrimination is illegal