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Prestige Service Leader (Hiring Immediately)
Prestige Service Leader (Hiring Immediately)Home House • None, GB
Prestige Service Leader (Hiring Immediately)

Prestige Service Leader (Hiring Immediately)

Home House • None, GB
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  • serp_jobs.job_card.full_time
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Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Supervisor.

Why Home House?

Join our family :

Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth :

Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment :

Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards :

Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere :

Immerse yourself in the unique energy of Home House.

Your purpose

  • Deputise in the absence of the Departmental Manager.
  • Ensure our Standard Operating Procedures are followed consistently in order to maintain our standards of guest service.
  • Have complete knowledge of facilities, room rates, promotions and hours of operation across both Houses so that you and the team can positively approach bedroom, room service and F&B outlet sales opportunities.
  • Handle all guest enquiries and special requests to standard.
  • Ensure the atmosphere of the area you are working in compliments the time of day / night (lighting, music, furniture) and maintain its general upkeep / cleanliness.
  • Ensure you and the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus (including preparation techniques and accompaniments).
  • Ensure all sales transactions follow company procedures.
  • Report any faulty equipment, machinery and service-ware correctly.
  • Ensure the area you are working in is closed and secured at the end of each night shift.
  • Encourage and respond to guest feedback accordingly.

About you

  • Flexibility to work in a guest-facing role, commonly during the evenings when the House comes alive.
  • A passion for delivering exceptional service with a flair for hospitality.
  • Strong communication skills and the ability to lead a team.
  • Ability to thrive in a fast-paced environment while maintaining professionalism and composure.
  • Impeccable presentation and attention to detail.
  • Previous experience in a private members club, five-star hotel or similar luxury environment is preferred.

    • In return, what do we offer?

  • A supportive and inclusive work environment where your contributions are valued.
  • Opportunities for career advancement and ongoing training.
  • Competitive salary and pension.
  • Private health insurance and Employee Assistance scheme.
  • Gym and retail discounts.
  • 50% taxi contribution for late-night shifts.
  • Complimentary meals on duty.
  • In-House experiences at both Home House and Home Grown.
  • Wagestream.
  • Full uniform is provided.

    • If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

    Welcome Home.

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    Hiring Immediately • None, GB

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