Scribd, Inc. is hiring : Senior User Experience Researcher in Portland

Overview Senior User Experience Researcher role at Scribd, Inc.

About Scribd At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. We create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our products : Everand, Scribd, and Slideshare.

We value a culture where employees can be real and bold; we debate and commit as we embrace plot twists; and every employee is empowered to take action with a customer-first mindset. Scribd Flex supports flexible work while prioritizing intentional in-person moments to build collaboration, culture, and connection. Occasional in-person attendance is required for all Scribd employees, regardless of location.

We hire for “GRIT”—the intersection of passion and perseverance toward long-term goals. G.R.I.T. stands for Goals, Results, Innovation, and Team through collaboration and attitude.

What We’re Looking For We’re seeking a Senior User Researcher to define ongoing strategic opportunities for Scribd’s UGC products. You will lead generative and exploratory research to drive continuous evolution and significant impact, grounded in deep user understanding.

What You Will Do Identify the questions to move strategy and execution forward; inform company strategy, product experiences, and long-term roadmaps with your insights.

Advocate for and shape the strategic direction of the UGC brands, acting as a thought leader and contributing across brand and cross-functional teams.

Design, scope, and conduct user research to uncover latent and unmet needs of Scribd and Slideshare users using generative, iterative, and evaluative methods.

Support multiple product managers, designers, and other stakeholders with a range of research needs, from large and generative to small and tactical.

Make research findings actionable through crafted insights, decks, stories, videos, and testimonials; foster engagement in studies and a shared understanding of research output to drive decisions.

Build and implement innovative research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies while maintaining appropriate human oversight for impactful research.

About You 5+ years of hands-on experience in market / product / design research with tangible impact on roadmaps, outcomes, and team processes.

Ability to navigate ambiguous spaces to extract key information and define clear paths forward.

Knowledge of qualitative UX research methods and quantitative experience for surveys at scale.

BA / BS in Psychology, Social Science or related field, or equivalent experience.

Proven ability to translate human-centered insights into business questions and outcomes.

Strong collaboration skills with experience leading cross-functional brainstorming and strategic partnerships.

Ability to own a slice of the research roadmap and adapt to shifting priorities.

Strong presentation and storytelling skills; capacity to work quickly and manage multiple studies concurrently.

Compensation At Scribd, base pay is one part of total compensation. Salary ranges vary by geographic location. In California, the range is approximately $122,500 to $191,000. In the United States outside California, the range is approximately $101,000 to $181,000. In Canada, the range is approximately CAD 128,000 to CAD 169,500. Hiring details consider experience, skills, education, and business needs. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd Are you based in a location where Scribd can employ you? Primary residence must be in or near listed cities in the United States, Canada, or Mexico, within commuting distance.

Benefits, Perks, And Wellbeing At Scribd Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Short-term / long-term disability plans

401k / RSP matching

Onboarding stipend for home office peripherals + accessories

Learning & Development allowance and programs

Quarterly stipends for Wellness, WiFi, etc.

Mental Health resources and free Scribd product subscriptions

Referral Bonuses, Book Benefit, Sabbaticals

Company-wide events, team engagement budgets

Vacation, Personal Days, Paid Holidays (+ winter break), Flexible Sick Time

Volunteer Day and inclusive workplace programs

Access to AI Tools to boost productivity

Equal Employment Opportunity Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe diversity of perspectives and experiences drives the best ideas. Accommodations are available on request at accommodations@scribd.com.

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