Front of House Manager

Description :

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to coursed seated dinners.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

Requirements :

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He / she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to :

Standards

Knows the specs and standards in the Training Manual

Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics

Shift Execution

Ability to run and execute shifts

Ability to open & close the venue with the correct aesthetics

Maintain company standards for aesthetics throughout the shift

Staffing Levels

Shows ownership of assigned area

Attention to detail

Ensures good shift flow

Actively controls labor to hit budgets

Coaching & Teaching

Hold Inspirational and knowledgeable Pre-shifts

Engaging with the staff

Communicates the information to the staff

Coach service in all workgroups : See It, Say It

Ability to hold disciplinary or hard conversations with staff and hold people accountable

Communicates staff issues well with other Managers

Staff Relations

Professionalism

Communication

Strategy

Is approachable and is the ‘Go To’ Manager on the floor

Guest Relations

Table touches with guests

Actively seeks to engage and connect with the guest

Ability to handle guest situations and to solve the guest completely

Actively seeks community involvement

PI4beda644f8cb-37395-34400589