Special Ops Client Specialist

Position Overview :

Collect information and medical documentation to setup new customers of 180 Medical. To provide service support, through inbound and outbound calls, for the Account Management teams for new and existing customers of 180 Medical receiving specialized supplies. Coordinate with manufacturer(s) service information to provide select items as requested by facility and / or customer.

Key Responsibilities :

• Contact customers to set up medical supply orders and follow-up as necessary to maintain seamless service of supplies and world-class service
• Perform follow up phone calls to customers after an initial shipment is delivered
• Handle inbound and outbound phone calls from customers regarding orders & service issues
• Make appropriately detailed notations in Medtrack2, a proprietary database system, as well as provide necessary communication to Teams and Sales regarding customer account status
• Place orders, make changes or adjustments to upcoming orders in Medtrack2 as needed to support customer supply needs
• Request and follow-up on necessary documentation from Teams or Facilities as required by a customer's insurance through scanning, faxing or utilization of other electronic communication methods
• Verify customer accounts are complete and all necessary documentation is in place to ensure a 180 Medical adheres to all compliance guidelines
• Monitor and respond promptly to email communication with customers, sales reps, and others within the company
• Support Team Supervisor on special projects
• All other duties as assigned

Qualifications / Education :

Physical Demands

Working Conditions

Special Factors

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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