Call Center Representative

Description

Job Title : Call Center Representative

Location : Cleveland, OH

Job Type : Full-Time

Position Overview :

We are actively seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is critical to our customer service operations, as you will be the first point of contact for our valued customers. As a Call Center Representative, you will be responsible for handling a high volume of inbound and outbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Assist customers with product information, order status, and billing questions.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Document all customer interactions accurately in the system for future reference.
• Follow up on customer interactions as needed and escalate issues to supervisors when necessary.
• Conduct outbound calls to follow up on customer feedback or resolve unresolved issues.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.