Customer Service Representative

Customer Service Representative (CSR)

Smithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi-task. At Smithville, we take pride in providing world-class customer service locally.

As a Customer Service Representative, you will research and resolve customer concerns and work in close partnership with all departments. You will use active listening and critical thinking skills to make sound decisions in a contact center environment.

Additionally, you will :

• Respond to customer inquiries and effectively sell Smithville products and services to new and existing residential customers.
• Provide customers with product and service information, including pricing, installation costs, and product upgrades.
• Follow up on customer inquiries not immediately resolved within 24 hours.
• Actively listen to customers' concerns and needs to identify, research, and resolve customer complaints using available resources.
• Communicate effectively with peer departments and use sound judgment to determine an appropriate course of action.

What you need :

What we offer :

About us :

For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too! Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.