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Customer Service Team Lead
VirtualVocationsFort Wayne, Indiana, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Service Lead.
Key Responsibilities
Train and support the CSR team as a subject matter expert in all product and transaction types
Handle escalated calls and provide outstanding customer service during high call volume periods
Create and maintain procedures, manage department metrics, and represent the department on various projects
Required Qualifications
High School diploma or equivalent experience required
Proven ability to train others and handle customer escalation calls
Strong leadership and interpersonal skills
Ability to work 11 : 30am to 8 : 00pm EST
Experience as a knowledge / technical resource for CSRs
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Customer Service Lead • Fort Wayne, Indiana, United States
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