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Account Coordinator

Account Coordinator

Retro FitnessForked River, NJ, US
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Account Coordinator

At Retro Fitness, "Get Real" is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Account Coordinator will ensure that they are serving as a support role to the Manager and responsible for Lead Follow-Up, Retention, and Engagement strategy. This role will exhibit an ability to achieve targets and goals for the club.

Reports to : General Manager

Experience Requirements :

  • 1+ years business experience required.

Skill Requirements :

  • Excellent written and verbal communication
  • Strong organizational skills
  • Strong leadership skills
  • Strong administrative skills
  • Strong customer service skills
  • Strong computer skills

    • Professional Responsibilities :

    Operations :

  • Guest Follow up- Follow up with non-joined tours, call and attempt conversation, and track all progress
  • Resolve member alerts in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security and follow up with members in regards to their feedback.
  • Perform daily reports for smoothie sales, cancellation trends, and club reporting.
  • Schedule Social Media posts for the week.

    • Sales :

  • Achieve desired revenue goals in the following profit centers : Membership, Training, Retail & Merchandising
  • Monitor flagged check-ins to increase revenue and reduce collections.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
  • Demonstrate an ability to increase revenue per member.

    • Compensation : $15.49 - $18.00 per hour

    With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide.

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    Account Coordinator • Forked River, NJ, US

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