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Card Services Specialist

Card Services Specialist

Abbott Laboratories Employees Credit UnionGurnee, IL, US
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Job Description

Job Description

SUMMARY : Assists members while performing functions related to card management. Monitors all fraud activity and perform functions to promote fraud related protection measures.

ESSENTIAL FUNCTIONS :

Card Function :

  • Orders plastics for all debit and credit cards to include re-issues for fraud and lost / stolen cards
  • Monitors plastic for Instant Issue debit card inventory and replenish as necessary
  • Performs daily credit and debit card adjustments
  • Refunds credit and debit card fraud
  • Preps credit and debit card orders and hot cards for imaging
  • Processes monthly report and monitor expiring debit cards

Fraud Function :

  • Reviews monthly credit and debit card fraud reports
  • Completes credit and debit card fraud chargeback function
  • Reads all incoming alert Fraud alerts and distribute to appropriate staff
  • Monitors and reports any fraud related item or trends to management and risk
  • Prepares monthly fraud reports
  • Monitors CAMS report and account compromises. Assists in account re-issues

    • Collection Function :

  • Runs courtesy pay reports to include 15 day negative, aging and month end reports
  • Completes courtesy pay / overdrawn account collections
  • Processes charged off accounts to include share accounts
  • Completes member expulsions
  • Forwards designated charged off accounts to Transworld / CU Collections
  • Updates Chex Systems
  • Submits fraud claims to CUNA Mutual

    • Appraisal Function :

  • Orders, receives and distributes real estate appraisal requests
  • Monitors real estate professional appraisal individual fil

    • SECONDARY FUNCTIONS :

  • Other duties as may be assigned

    • QUALIFICATIONS :

  • Education Required : High School Diploma or equivalent (GED)
  • Experience Required : One (1) year of customer service or retail sales experience
  • Experience Preferred : Two (2) years of customer service experience in a financial institution in the processing of VISA, fraud and collection

    • The base pay for this position is $17.96 to $29.93 per hour. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.

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    Service Specialist • Gurnee, IL, US

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