Gap Inc. Sr. Director - Loyalty Strategy + Experience
BoF CareersSan Francisco, CA, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionlead enterprise-level assessments of loyalty program performance, identifying strategic levers for growth, differentiation, and operational excellence. translate complex data sets into actionable insights, guiding the evolution of loyalty offerings to meet shifting consumer behaviors and business priorities. present strategic recommendations to executive leadership, influencing investment decisions and enterprise prioritization. experience in loyalty strategy, customer experience, or corporate strategy, preferably within retail, consumer, or digital-first environments. proven success in leading enterprise transformation and innovation initiatives. deep understanding of customer behavior, loyalty economics, and omnichannel engagement strategies. strong analytical, strategic thinking, and executive communication skills. merchandise discount for our brands : 50% off regular-priced merchandise at old navy, gap, banana republic and athleta, and 30% off at outlet for all employees. one of the most competitive paid time off plans in the industry. employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice. extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
Gap Inc. Sr. Director - Loyalty Strategy + Experience
gap inc. is seeking a senior director of loyalty strategy + experience to shape the future of customer engagement across a portfolio of iconic brands.
About Gap Inc.
our brands bridge the gaps we see in the world. old navy democratizes style to ensure everyone has access to quality fashion at every price point. athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. banana republic believes in sustainable luxury for all. and gap inspires the world to bring individuality to modern, responsibly made essentials.
About The Role
as the sr. director of loyalty - strategy + experience, you will be at the forefront of shaping the future of customer engagement across a portfolio of iconic brands. this role is responsible for leading the strategic vision, innovation roadmap, and enterprise-wide execution of loyalty initiatives that drive customer retention, brand affinity, and long-term value creation.
- spearhead the enterprise-wide vision and roadmap for loyalty innovation, designing transformative constructs that elevate customer experience and drive brand affinity.
- partner with brand experience and marketplace leaders to co-create next-generation loyalty strategies that anticipate customer needs and unlock long-term engagement.
- establish a continuous innovation cycle by embedding agile experimentation, customer feedback loops, and performance analytics into loyalty program development.
Responsibilities :
Requirements :
Benefits At Gap Inc.
gap inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. we are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
salary range : $195,800 - $269,300 usd
#J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
Director Strategy • San Francisco, CA, United States
Job_description.internal_linking.related_jobs
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyone has access to quality fashion at every price point.
Athleta unleashes the potential of every woman, rega...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise.The company drives business outcomes, across multiple industry verticals, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sr Lead, Strategic Partnerships.Nova Credit is a credit infrastructure and analytics company that enables businesses to grow responsibly through alternative credit data.
As a Consumer Reporting Agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for an Associate Director, Strategy & Analytics.Key Responsibilities Develop insight-driven strategies for account growth and new business opportunities Drive strategic dire...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Chime, we are building a member-first financial experience that empowers millions of people to achieve financial progress.
Analytics and data are central to understanding our members, refining ou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Director of GTM Strategy & Analytics.Key Responsibilities Design and execute the revenue operations strategy in alignment with organizational goals Identify opportunit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Director of Pricing and Packaging.Key Responsibilities Define and execute comprehensive pricing, packaging, and growth strategies aligned with long-term business goals ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
This is a hybrid role (three days per week at our HQ in San Francisco, CA and will report directly to the VP of Client Experience).
Crafty elevates workplace food and beverage programs with enhanced...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Gilead, we're creating a healthier world for all people.For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Director, US Value, Access, and Pricing Strategy.More than one million people in the United States today are fighting blood cancer.
While a traditional allogeneic stem cell transplant has been the b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Director of Loyalty – Strategy + Experience, you will be at the forefront of shaping the future of customer engagement across a portfolio of iconic brands.
This role is responsible for leading the s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Strategic Account Director (SAD) role at Crafty.This is a hybrid role (three days per week at our HQ in San Francisco, CA) and reports directly to the VP of Client Experience.Travel up to 15% may b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Group Director, Search (Remote).Key Responsibilities Lead and manage SEM channel specialists and account leads, overseeing client partnerships and contract negotiations...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day 
Senior Manager / Director, Strategy And Operations.Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, eleva...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500.
The company is headquartered in San Francisco and ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Gap Inc. Director, Tech Portfolio & Capacity Governance
Gap Inc.San Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director, US Credit Product Strategy Lead
TinkSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director Engineering
Uniphore Technologies North America IncPalo Alto, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr Lead, Strategic Partnerships
Nova CreditSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director, US Credit Product Strategy Lead
VisaSan Francisco, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Associate Director of Strategy
VirtualVocationsHayward, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director, Growth Analytics
ChimeSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of GTM Strategy
VirtualVocationsHayward, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Pricing Strategy
VirtualVocationsSanta Clara, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Strategic Account Director
BetterCloudSan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director, B2B Solutions
VisaFoster City, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director, Investor Relations
GileadSan Mateo, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director, US Value, Access, and Pricing Strategy
Orca BioMenlo Park, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Director - Loyalty Strategy + Experience
Gap Inc.San Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Strategic Account Director
CraftySan Francisco, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Director of Search Strategy
VirtualVocationsHayward, California, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager / Director, Strategy and OperationsRedwood City, California, United States
MolocoRedwood City, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Strategic Account Director
PostmanSan Francisco, CA, USserp_jobs.job_card.full_time