Manager Housekeeping

Manager Housekeeping page is loaded## Manager Housekeepinglocations : Las Vegas, NVtime type : Full timeposted on : Posted 2 Days Agojob requisition id : R0015798Provides an unsurpassed level of guest service while displaying an upbeat and positive demeanor. This position is responsible for the efficient daily operation of the Housekeeping Department while ensuring maximum operating efficiency and adherence of established service, product, and facility standards. Qualifications :

• Minimum 3 years previous high-end resort housekeeping management experience is required.
• Strong written and verbal skills are required.
• Excellent interpersonal, customer service, organizational, team building, and problem-solving skills are required.
• Knowledge of Housekeeping operation is necessary.
• Must demonstrate ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing departments that provide superior service to guests.
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
• Must possess strong people skills with ability to problem solve through listening and responding to the needs of team members.
• Knowledge of computers systems and applications are essential, particularly Excel and AS400.
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques / equipment, including SDS, OSHA guidelines would be beneficial.
• Must be a self-motivator; set goals for self and others, takes initiative.
• Must be a good communicator, verbally, written and comprehension
• Must be able to calmly handle all situations.
• Must be willing and flexible to work any day of the week and any shift when required.
• Must be able to get along well with co-workers and work as a team.
• Must present a contemporary professional image in compliance with appearance guidelines, policies and procedures as set in the Team Member Handbook.
• Speaking multiple languages are preferred but not required.
• Must be able to work productively in a high traffic environment. Essential Job Functions :
• Direct day-to-day operation of the Housekeeping department; Inspect and review all assigned operations.
• Confer with Asst Housekeepers to assure maximum customer satisfaction and efficient utilization of staff and facilities.
• Continuous mentorship and development of team members as well as direct reports.
• Handles all guest concerns taking corrective action as necessary.
• Routinely inspects all hotel areas, services and equipment and recommends changes or improvements when necessary and / or where needed.
• Ensures that all areas are adequately staffed for all shifts.
• Promote a positive work environment that stimulates and motivates team members to acceptable levels of turnover, absenteeism and promotability.
• Assist in the preparation of annual budgets and operational forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish and administer safety policies and procedures pertaining to the Hotel and assure adherence to these policies and procedures.
• Establish objectives for each defined area and implement action plans to achieve them as specified.
• Maintain close work relationships with other departments' managers / supervisors to promote smooth, efficient operations.
• Delegate assignments to appropriate subordinates to accomplish tasks and at the same time provide developmental potential.
• Recommend personnel changes in assigned areas, including hiring, promotion, demotion, and release of staff.
• Recommend / implement incentive programs in each department that address reducing costs or increasing revenues.
• Ensures that all department Team member issues are communicated to Executive Housekeeper and / or Director of Housekeeping.
• Lead and attend departmental meetings to include morning pre-shifts.
• Lead and Develop department staff to successfully achieve the service and performance standard of the department
• Additional tasks and duties may be assigned. Physical Demands :
• Ability to lift and carry up to 50 pounds unassisted.
• Physical stamina to walk, stand, bend, stretch, and kneel for extended periods.
• Ability to work in various environmental conditions, including exposure to chemicals, dust, and noise.
• Normal corrective vision range, ability to distinguish colors, and ability to read and interpret written materials.
• Primarily indoor work in a climate-controlled environment, with occasional exposure to varying environmental conditions.
• Requires flexibility to work various shifts, including nights, weekends, and holidays.
• Ability to maintain composure under pressure and meet deadlines consistently. Work Environment and ADA Requirements : Must be able to perform the physical job duties of line employees in emergency situations. Must be able to work independently and with co-workers. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to speak distinctly and persuasively to others. Must be able to stoop, bend, push, pull, and carry up to 75 pounds. Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level. Must be able to tolerate cleaning chemicals, without developing an allergic reaction. Must be able to work in areas containing secondhand smoke. Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop and broom. Equal Opportunity Employer : Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law.We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!At Palms Casino Resort and Palms Place ("Palms"), we hire talented Team Members to deliver outstanding hospitality and support to our commitment to exceptional guest service. No matter the role, all Team Members contribute to our dynamic resort and are provided opportunities to learn and grow. Palms provides Team Members with a competitive total rewards package which includes pay, benefits and development opportunities. These programs support our pay for performance philosophy and drive our teams to deliver at a high level of performance. We are committed to creating a work environment where the growth and well-being of our Team Members is the top priority. Join our team today!

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