Customer Support Specialist

Job Description : JOB OVERVIEW

The Customer Support Specialist role is pivotal in ensuring client satisfaction and retention. This position involves close collaboration with Account Managers and operational teams, advocating for clients and drivers, and executing their requests. A key focus of this position is on meticulous task management, ensuring all client and driver related activities are organized, tracked, and completed efficiently to meet client expectations and organizational goals.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Client and Driver Communication :

Collaborate with a diverse portfolio of clients.

Enter and manage customer requests in CRM and internal systems.

Maintain and update client profiles and standard operating procedures.

Maintain quality standards and metrics.

LEADERSHIP RESPONSIBILITIES

COMPETENCIES - SKILLS

EDUCATION AND EXPERIENCE

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment : Hybrid work environment.

Positions Type / Standard Schedule : Full Time position, Monday thru Friday

Travel : up to 20% travel

Physical Demands : Working in a normal office environment

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range : $39,600-$55,400

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.