Customer Service Representative (Temporary)

Temporary Customer Service Support Specialist

• This is a Full Time position with Benefits with an end date of 9 / 30 / 2026

The Temporary Customer Service Support Specialist provides short-term customer service and utility billing support to the Finance Department during the City's Utility Billing Software implementation. This position performs a variety of clerical and technical duties to support utility billing, payments, and general inquiries while ensuring accuracy, efficiency, and compliance with City policies. The role is designed to provide temporary support during periods of high workload related to the utility billing software implementation and to help maintain excellent customer experiences.

Essential Functions :

Position Qualifications :

Education : High School Diploma or GED required. Some college-level coursework in Business Administration, Accounting, Finance, or related field preferred.

Experience : A minimum of One (1) year of experience in customer service, utility billing, accounts payable, or administrative support. Experience working in a fast-paced, service-oriented office environment is preferred. Any combination of related education, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education requirements.

Licenses and Certifications : None.

Conditions of Employment : Must submit to and pass a criminal background and pre-employment drug test. Must possess and maintain a valid State of Texas Driver's License Class "C" and good driving record as defined by City policy. An applicant who does not possess a Texas Driver's License or proper class, will be allowed ten (10) working days after a job offer is made to obtain proper licensing. May be subject to a software skills test, and administrative and accounting skills test. Must have acceptable credit history.

Required Knowledge, Skills & Abilities :

Knowledge of : Principles of customer service and communication; Basic accounting, billing, and data entry practices; Microsoft Office Suite (Word, Excel, Outlook) and financial management software; Office procedures, recordkeeping, and confidentiality standards.

Skilled in : Resolving routine customer issues independently or escalate appropriately; Handling sensitive and confidential information responsibly; Building and maintaining strong interpersonal relationships; Working effectively with departmental representatives; Accepting responsibility for his / her actions; Utilizing in-house resources to meet departmental needs; Analyzing data; using spreadsheets and personal computer including Microsoft Office, Google docs, e-mail, and the internet; Communicating effectively, clearly, and concisely both orally and in writing; Planning, organizing, and coordinating activities to accomplish work assignments; Performing work accurately and thoroughly; Following instructions, safety practices, and standard operating procedures in performing assigned tasks; Being punctual and attending work regularly; And working effectively with people regardless of their age, race, ethnicity, religion, color, sex, sexual orientation, gender identity, national origin, genetics, veteran's status, or job type.

Physical Demands and Working Conditions :

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.

Work Hours :

Monday-Thursday, 7 : 30am-5 : 30pm, Friday 7 : 30am-11 : 30am.