Police Records Specialist I

Police Records Specialist I

A Police Records Specialist I performs specialized clerical and public contact work involving the maintenance, compilation, and dissemination of complex police records through a structured on-the-job training program. Employees in this class learn to perform the full scope of duties required of the Police Records Section within the Police Department. These duties include : filing, retrieving, and distributing police reports and related confidential information; answering phone inquiries, which typically involves locating records or explaining procedures to the general public or providing information to other law enforcement agencies; handling a public counter, which involves processing bond-outs, handling fees for other services provided, and allowing citizens to review reports; processing public record requests; and entering data from Police Officers and other agencies into an automated Arizona Criminal Information Center / National Crime Information Center (ACIC / NCIC) police records system. A Police Records Specialist I also learns how to run criminal history and other records checks on a computer terminal and utilize the various criminal justice information systems in order to query and update databases regarding crimes, warrants, and arrests. This class performs related duties as required. A Police Records Specialist I receives training from a Police Records Specialist II under the supervision of a Police Records Shift Supervisor who also participates in and directs the training. All work and training is performed in accordance with established departmental policies and procedures and federal / state guidelines regarding the privacy and security of records. As training progresses, employees in this class are expected to exercise independence and good judgment in handling, processing, and supplying information to the public, sworn officers, and other law enforcement agencies. A Police Records Specialist I may progress by noncompetitive promotion to the classification of Police Records Specialist II after successful completion of training, which typically takes 6 months. A Police Records Specialist I works rotating shifts that include nights, weekends, and holidays. This class is FLSA nonexempt.

Employee Values : All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Two years of experience with customer service or office clerical work.

Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within six months of employment.

Substance Abuse Testing. Due to the safety and / or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and / or controlled substance testing as outlined in City policy and procedures.

Preferred / Desirable Qualifications. Graduation from high school or GED preferred. Supplemental coursework in typing, computer software, office equipment, and office procedures is highly desirable. Customer service experience is preferred.