Patient Access Lead - New Orleans East Hospital

Patient Access Lead

Your job is more than a job. You're ready to find your fire. Let us help you feed your leadership flame. As a Patient Access Lead, you provide a vital administrative role to every patient's well-being at LCMC Health. You lead by example as you ensure the efficient and effective scheduling, registering, and admission of patients, ensuring accurate patient demographic information and compliance to liability collection techniques. You're a champion multitasker, cross-training, supporting, and leading as you oversee shift assignment, staff movement to meet patient / provider demand, and point-of-service / patient-facing interaction. You recognize issues, resolve them, and recommend improvement initiatives. You present a polished and professional attitude as you interact with patients, doctors, pharmacies, nurses, and other clinic or hospital personnel. You have that first-things-first vibe thinking first to understand then to be understood. You're ready to lead and we're ready to develop and foster future leaders like you. It's a win-win.

Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access lead role.

Your Everyday

Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time.

Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up.

Register patients by entering accurate demographic, financial class, insurance information and revise errors.

Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate.

Request and document patient demographic, insurance, guarantor, MSP, and PCP / Referring Physician information, validate against current system, and ensure patient / guarantor sign all applicable documentation, such as consents and financial assistance loan application.

Inform patient / guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed.

Schedule and reschedule appointments for patients as needed.

Ensure all required forms and paperwork are completed and patient / guarantor signs all applicable documentation, such as consents and financial assistance loan application.

Complete messages for providers as needed using the In-Basket messaging system.

Update EMR with documentation to communicate any information related to the status of a patient account.

Perform financial analysis and inform patient of financial responsibility, liability due, including prior balances and estimates for scheduled service.

Balance cash drawer daily and accounts for shortages / overages / account posting errors and report unreconciled monies / deposits to supervisor.

Make debit / credit adjustments as necessary; forward necessary backup documents to lead and / or general accounting for review.

Prepare cash log at the end of the shift, ensuring accuracy and completeness of cash register items.

Assist in the on-boarding of new hires and the ongoing training of peers.

Participates in continuous process improvement initiatives and provide feedback to managers and supervisors.

Assign staff as needed, cross-train and cross-cover for personnel performing similar job functions both within and outside the department.

The Must-Haves Minimum :

High School Diploma / GED or 3+ years of customer service or healthcare experience.

WORK SHIFT : Evenings (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

About New Orleans East Hospital

New Orleans East Hospital, vital to LCMC Health's incredible community of care, has been New Orleans East's and the surrounding community's trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.