Field Service Engineer

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Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers' professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Responsibilities

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide on-site operation support and perform corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Communicate system status clearly to customers and Mevion employees.
• Work on other complex clinical systems related to the Proton Therapy System, including motion control systems, CT scanners, X-ray and radiological devices, and robotic manipulators at customer sites.
• Ensure Proton Therapy devices perform according to specification; monitor daily treatments and system performance; report improvements or corrections; document all complaints and KPIs.
• Ensure equipment / systems meet compliance / quality / technical performance / customer satisfaction standards.
• Maintain equipment / systems according to the maintenance schedule.
• Troubleshoot PTS equipment (electrical, mechanical, software).
• Repair equipment / systems and take actions to solve problems; report interventions with necessary detail per facility, RA / QA and FDA regulations.
• Meet key performance indicators (throughput, customer satisfaction, uptime).
• Maintain professional knowledge and safety consciousness per Mevion guidelines.
• Maintain a clean working environment in line with safety and regulatory rules.
• Maintain calibrated equipment and tooling per specifications.
• Maintain on-site inventory and other part management duties.
• Other duties as assigned by Service Management.

Education, Training, And Experience

Familiarity With The Following Is a Plus

Must Have The Ability To Learn Within Six Months

Desired Characteristics

Physical And Environmental Considerations

Seniority level

Employment type

Job function

Industries

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Location : Morristown, NJ

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