ServiceNow SME

Job Description

Job Description

RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.

Key Duties and Responsibilities

• Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
• Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
• Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
• Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
• Implement, optimize, and maintain relational databases such as MariaDB.
• Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
• Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
• Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
• Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
• Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
• Provide end user support and training on ServiceNow modules and best practices.
• Configure ServiceNow application fields, forms, views, notifications, roles, and access controls.
• Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog.
• Offer consistent, regular attendance and perform related duties as assigned.

Desired Qualifications

Required Education and Certifications

Security Clearance Requirement

Travel Requirement