Customer Service Representative / Administrative Assistant

Company Description

Quality Lab Accessories (QLA) is a leading provider of consumables and accessories for dissolution testing machines in the Pharmaceutical industry. With a product line designed to fit various brands of machines, QLA ensures compliance with industry standards and offers exceptional customer service. Our experienced team is dedicated to meeting customer needs, from rush orders to custom engineered parts, and our engineering team can create solutions for unique lab challenges.

Role Description

This is a full-time role for a Customer Service Representative / Administrative Assistant at Quality Lab Accessories located in Telford, PA. The role involves order entry, providing customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing customer experience through effective communication and problem-solving.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and CRM software
• Associate's degree in Business Administration or related field