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Director of Commercial Lines

Director of Commercial Lines

Alliance Insurance ServicesWinston-Salem, NC, US
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Job Description

Job Description

The Director of Commercial Lines is a key leadership role responsible for the overall management, development, and performance of the Commercial Lines department. This individual ensures efficient operations, high-quality client service, and consistent achievement of business objectives. The position is in-office and requires strong leadership, deep insurance knowledge, and strategic oversight.

Work Environment :

  • Monday through Friday - 8 : 30am to 5 : 00pm
  • Professional office setting
  • Fast-paced, team-oriented environment
  • Frequent collaboration with executive leadership and departmental staff
  • Required - Occasional local travel to local office locations

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Weekly Pay

Worker's Compensation

Group Health Insurance : 100% company-paid for employee (eligibility begins the 1st of the month after 90 days)

401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months)

Dental and Vision Insurance

Company-paid holidays : New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday

Group Long-Term Disability Insurance : 100% company-paid for employee (eligibility begins the 1st of the month after 12 months)

Career Growth Opportunities

Work-life balance

Ongoing training seminars

Team meetings and hands-on training

Bereavement leave

Jury duty leave

Mon-Fri Schedule

Responsibilities

and Primary Duties :

  • Lead and manage the Commercial Lines department, ensuring high performance and service excellence
  • Develop strategies to drive department growth and profitability
  • Monitor and evaluate performance metrics and implement improvements as needed
  • Oversee client onboarding, renewals, and servicing to ensure a high level of satisfaction
  • Maintain strong carrier relationships and negotiate with underwriters on complex accounts
  • Ensure compliance with company policies, industry regulations, and quality control standards
  • Conduct regular training and development for team members
  • Stay current with market trends and changes in regulations
  • Prepare reports, forecasts, and presentations for executive management
  • Collaborate cross-functionally with other departments (e.g., Claims, Personal Lines, Benefits)
  • Supervisory Responsibilities :

  • Directly supervises account managers, producers, and support staff within the Commercial Lines team
  • Responsible for hiring, training, performance evaluations, and coaching
  • Provides leadership and direction to achieve department goals
  • Requirements

    Education :

  • Relevant certifications (e.g., CIC, CPCU, ARM)
  • Bachelor's Degree in Business, Insurance, Risk Management, or related field preferred
  • Experience :

  • Minimum 7 years of experience in Commercial Lines insurance
  • At least 3 years in a leadership or management capacity
  • Proven track record of business development and client retention
  • Knowledge, Skills, and Abilities :

  • In-depth knowledge of commercial property & casualty insurance products and underwriting
  • Problem Solving Skills
  • Strong understanding of industry laws, regulations, and compliance standards
  • Excellent leadership, communication, and interpersonal skills
  • Knowledge and a working relationship with top carriers in the independent insurance agency channel
  • Detail-oriented with strong organizational and multitasking abilities
  • Commitment to customer service and quality assurance
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    Director Of Commercial • Winston-Salem, NC, US

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