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Service Technician
Service TechnicianELITE GAMING LLC • Des Plaines, IL, US
Service Technician

Service Technician

ELITE GAMING LLC • Des Plaines, IL, US
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Job Description

Job Description

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Health insurance
  • Paid time off

Job Title : Service Technician

Location : Illinois

Employment Type : Full-time, On-site

As a service technician you will travel to location serviced by Elite Gaming LLC and service video gaming terminals as well as redemption terminals.

Requirements :

  • 21 years or older
  • High School diploma or GED equivalent
  • Valid drivers license
  • Terminal handlers license or willingness to submit an application for one(please note there is an extensive background check to receive a license) which we will assist in.

    • Pay range varies based on experience and qualifications

    A Route Gaming Slot Machine Technician is responsible for maintaining, repairing, and ensuring the smooth operation of slot machines and other gaming devices across multiple locations. Their duties often include :

  • Maintenance and Repairs :

    • Troubleshooting and fixing technical issues in slot machines.

  • Performing routine maintenance to ensure optimal machine performance.
  • Replacing or repairing defective parts, such as circuit boards, displays, or mechanical components.
  • Installation and Configuration :

    • Installing new slot machines and ensuring they are set up according to gaming regulations.

  • Configuring and updating software or firmware on machines.
  • Calibrating machines for accurate payouts and gameplay.
  • Compliance with Gaming Regulations :

    • Ensuring all slot machines meet local and state gaming regulations.

  • Recording and reporting machine repairs and maintenance as required by gaming authorities.
  • Security and Safety :

    • Ensuring slot machines are secure from tampering or fraud.

  • Verifying that machines are locked and properly secured after maintenance or service.
  • Handling sensitive materials, such as chips and keys, in a secure manner.
  • Customer Service :

    • Assisting venue staff and patrons with technical issues related to slot machines.

  • Answering questions and explaining how the machines work when needed.
  • Providing support during peak times to minimize downtime.
  • Inventory and Parts Management :

    • Keeping an inventory of parts and supplies needed for slot machine repair and maintenance.

  • Ordering new parts and tools as necessary to prevent delays in repairs.
  • Documentation :

    • Keeping accurate records of machine installations, repairs, and maintenance schedules.

  • Documenting any incidents or technical issues for future reference and regulatory audits.
  • Travel Between Locations :

    • Frequently traveling to various venues on the route to service and maintain machines.

  • Managing a schedule to ensure all assigned locations receive regular attention.
  • Team Collaboration :

    • Working with other technicians, management, and venue staff to resolve issues.

  • Participating in team meetings and providing updates on the status of machines.
  • Emergency Support :

    • Responding to emergency service requests for machine breakdowns or major technical problems.

  • Being on call to handle urgent repairs, especially during casino peak hours.

    • These responsibilities require a combination of technical skills, regulatory knowledge, and customer service abilities.

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    Service Technician • Des Plaines, IL, US

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