Talent.com
Social Commerce Intern

Social Commerce Intern

Comfrt(Multiple States), US
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Program Overview The Social Commerce Internship Program offers students and early-career professionals the opportunity to gain hands-on experience in e-commerce, customer experience, and digital marketplace management .

Interns will support the day-to-day operations of our TikTok Shop channel under the guidance of the Social CX Manager .

This program is designed to provide interns with practical skills in online customer engagement, review management, dispute handling, and cross-functional collaboration , while contributing directly to the success of one of the fastest-growing sales channels in the e-commerce industry.

What Interns Will Learn E-Commerce Fundamentals :

  • How marketplace platforms like TikTok Shop operate.

Digital Customer Experience :

  • Best practices for engaging customers in a social commerce environment.

    • Marketplace Operations :

  • Handling orders, reviews, and disputes within platform rules.

    • Brand Voice & Communication :

  • Writing in a tone that balances professionalism with TikTok’s casual style.

    • Data & Insights :

  • Logging, categorizing, and reporting on customer feedback to inform business decisions.
  • Intern Responsibilities Assist with day to day operations of the TikTok Shop Seller Center platform Respond to TikTok Shop buyer messages within SLA, using approved macros and SOPs.
  • Monitor and respond to product reviews (positive, neutral, negative) with appropriate tone.
  • Log escalations, disputes, and recurring issues for review by the Social CX Manager.
  • Assist in maintaining internal trackers for performance metrics.
  • Participate in weekly check-ins to review performance, share learnings, and improve processes.

    • Structure & Support Duration :

  • 6 months (part-time, flexible hours).

    • Training :

  • Comprehensive onboarding with SOPs, macros, and escalation playbooks.

    • Supervision :

  • Daily oversight and coaching from the Social CX Manager.

    • Collaboration :

  • Exposure to CX and Social Media teams through cross-functional projects.

    • Educational Workshops :

  • Sessions with leaders across our company to provide interns with a holistic understanding of one of the fastest growing E-Commerce brands Ideal Candidate Profile Current student or recent graduate in Business, Marketing, Communications, or related fields .
  • Strong written communication skills.
  • Interest in e-commerce, digital marketing, or customer experience.
  • Comfortable working in a fast-paced, online-first environment.

    • This position is fully remote, preference for candidates with experience in a remote work / education environment Why Join Interns will leave the program with :

  • Direct experience in social commerce & marketplace management .
  • Resume-building accomplishments tied to GMV impact .
  • A foundational understanding of CX, marketing, and operations in e-commerce .
  • The opportunity to be considered for future part-time or full-time positions .
  • Compensation This internship is a paid part time position, with a schedule of 10-20 hours scheduled per week.
  • At the end of the program, interns may be considered for future part time or full time positions on our team, pending available openings.
  • Full-time employment is not guaranteed after internship program.   Powered by JazzHR
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    Social Commerce Intern • (Multiple States), US

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