Talent.com
Teller Operations Coordinator
Teller Operations CoordinatorFirst Horizon • Alpharetta, GA, US
Teller Operations Coordinator

Teller Operations Coordinator

First Horizon • Alpharetta, GA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Teller Operations Coordinator

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.

Weekly Scheduled Hours : Mon-Fri : 8 : 30 am - 5 : 15 pm

Essential Duties and Responsibilities

  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday.
  • Responsible for monitoring, controlling teller cash limits and banking center cash.
  • Accountable for ensuring that the total cash in the banking center is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals / less cash authority.
  • Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
  • Performs teller cash audits as required.
  • Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience

  • Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
  • Ensure an excellent overall client experience by assisting clients with select service needs.
  • Responsible for ensuring proper control and maximum efficiency in the teller line. Provide teller line support in order to keep customer wait times to a minimum.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

    • Sales and Service

  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and tellers.

    • Team Management

  • Maintain workflow and handle scheduling the tellers.
  • Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively.
  • Assist in evaluating employee performance and counseling when needed.
  • Assist in determining and satisfying training needs and establish performance plans.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assist in conducting meetings to promote sales, product knowledge and client service.

    • Compliance and Risk Management

  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
  • Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
  • Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
  • Perform all other job-related duties as assigned.

    • Supervisory Responsibilities

  • Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

    • Qualifications

  • High school diploma or GED required Bachelor's degree preferred and 2-5 years of experience or equivalent combination of education and experience.

    • Computer and Office Equipment Skills

  • Microsoft Office suite

    • About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

    Benefit Highlights

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
  • More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits
    • serp_jobs.job_alerts.create_a_job

    Teller • Alpharetta, GA, US

    Job_description.internal_linking.related_jobs
    Operations Coordinator

    Operations Coordinator

    VirtualVocations • Decatur, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Coordinator to support multiple offices and senior leaders remotely.Key Responsibilities Manage complex calendars and resolve scheduling conflicts for senio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Teller - Peachtree Corners

    Teller - Peachtree Corners

    PNC • Peachtree Corners, GA, US
    serp_jobs.job_card.full_time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Wisconsin Provider Operations Coordinator

    Wisconsin Provider Operations Coordinator

    VirtualVocations • Alpharetta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Wisconsin Provider Operations Coordinator.Key Responsibilities Handle inbound phone calls to assist clients with non-emergency medical transportation needs Consult wit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Cash Applications Coordinator

    Cash Applications Coordinator

    VirtualVocations • Marietta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Cash Applications Coordinator I to manage financial transactions and patient account reconciliations. Key Responsibilities Posts payments and contractual write-offs to a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    HR Operations Coordinator

    HR Operations Coordinator

    VirtualVocations • Lawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an HR Operations Coordinator.Key Responsibilities Assist with all internal and external HR-related matters Support management of payroll with the finance team Maintain ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Vendor Operations Associate

    Vendor Operations Associate

    VirtualVocations • Decatur, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Vendor Operations Associate - Valuations.Key Responsibilities Process valuation orders, including managing vendor communications and resolving profile issues Maintain ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Brokerage Operations Coordinator

    Senior Brokerage Operations Coordinator

    Ryan Specialty Group • USA, Georgia, Atlanta
    serp_jobs.job_card.full_time
    The Senior Brokerage Operations Coordinator is responsible for providing operational support to the brokerage team by efficiently handling day-to-day operational tasks such as document generation a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Content Operations Coordinator

    Content Operations Coordinator

    VirtualVocations • Lawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Coordinator, Content Operations.Key Responsibilities Support research initiatives for accurate content packaging and delivery Assist with project management tasks, inc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Fuel Desk Operations Coordinator

    Fuel Desk Operations Coordinator

    OTR Solutions • Roswell, GA, US
    serp_jobs.job_card.full_time
    Fuel Desk Operations Coordinator.OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions.We help new and establi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Operations Coordinator

    Customer Operations Coordinator

    VirtualVocations • Norcross, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Operations Coordinator - Operations.Key Responsibilities Manage Sales Orders to ensure accurate creation and clarity of information for teams within the config...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Payment Operations Team Lead

    Payment Operations Team Lead

    VirtualVocations • Lawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Team Lead - Payment Operations.Key Responsibilities : Set clear goals, expectations, and performance standards for the team Monitor team productivity and ensure alignme...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Court Operations Associate

    Court Operations Associate

    VirtualVocations • Norcross, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Court Operations Associate to work in the Family Court Division.Key Responsibilities Perform court clerical work involved in case processing using various electronic sy...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Real Estate Transaction Coordinator

    Real Estate Transaction Coordinator

    VirtualVocations • Norcross, Georgia, United States
    serp_jobs.job_card.full_time
    Transaction Coordinator - Remote.Key Responsibilities Provide exceptional client service and manage smaller transactions Track lease expirations and support the transactions team with necessary ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Vendor Operations Coordinator

    Vendor Operations Coordinator

    VirtualVocations • Lawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Vendor Operations Coordinator II, fully remote.Key Responsibilities Ensure timely and accurate payments to vendors while adhering to established department standards R...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Revenue Operations Associate

    Revenue Operations Associate

    VirtualVocations • Marietta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Strategy & Operations Associate.Key Responsibilities Design and implement operational enhancements for revenue processes Analyze revenue metrics to identify bo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    eCommerce Operations Coordinator

    eCommerce Operations Coordinator

    VirtualVocations • Marietta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an eCommerce Site Operations Coordinator to drive their clean energy initiatives.Key Responsibilities Implement front-end eCommerce marketplace updates and manage site se...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Support Associate

    Operations Support Associate

    VirtualVocations • Norcross, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Support Associate (PST Hours, Remote Data Entry).Key Responsibilities Own key operational support initiatives impacting patient care delivery and health pla...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operation Coordinator

    Operation Coordinator

    Cornerstone Hospitality • Atlanta, GA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    As the Operations Manager, you will oversee the day-to-day operations of specific accounts, ensuring smooth execution of client accounts, efficient workforce management, and compliance with company...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30