Video Service Technician Job at Kastle Systems in Falls Church

Overview

Join the leader in providing smarter solutions for a safer world.

Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. This is a unique opportunity for an innovative leader to come in and have an immediate impact.

We're searching for a Video Service Technician who will test, troubleshoot, and repair all aspects of our security video systems at customer sites. In this role you would interact directly with clients, contractors, and Kastle colleagues to ensure successful service and repair solutions. This role ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

Responsibilities

Service and Resolution :

• Maintains, services, installs, and tests basic access control, security components, and Video / CCTV Systems.
• Diagnoses CCTV system problems and determines faulty components.
• Programs digital video recorders and network video recorders according to client needs.
• Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards.
• Provides regular progress updates to all stakeholders.
• Communicates with customers, customer representatives, contractors, and Kastle staff as necessary to service, install, and test equipment.

Service Ticket Administration :

Equipment Maintenance and Inventory :

Qualifications

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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