Unit Coordinator | Longwood OR | MGH

Mass General Brigham Administrative Support Role

Mass General Brigham, a not-for-profit organization, relies on a wide range of professionals to advance our mission. We support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This individual must be able to provide a flexible schedule and coverage on rotating weekends and holidays. Schedule : (3) 12-hour shifts, nights | 7 pm 7 am, 36 hours per week, rotational holiday and weekend schedule.

Job Summary

Essential functions (key roles & responsibilities) :

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
• Performs other duties as assigned Complies with all policies and standards.

Qualifications

Education : High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials : Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Experience : Administrative support experience 2-3 years required

Knowledge, Skills and Abilities :

Additional Job Details

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and rewarding career.

Our culture is one of collaboration and innovation. We believe that by working together, we can achieve outstanding things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both expertly and personally.

If you are looking for an exciting and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

Do you think you may be a good fit for New Englands #1 Medical Center, based on U.S. News Best Hospitals for 2025-2026 : Massachusetts General Hospital?

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.