Field Service Technician

Job Description

Job Description

Field Service Technician – Louisville, Kentucky

This important full-time valued position reports to the Field Service Dept. based in Louisville, Kentucky, and attracts overtime and special weekend and Holiday pay, where appropriate, and offers a flexible schedule in a relaxed open communication environment.

The company additionally offers its members competitive salaries, generous benefits including Health, Dental, Vision, Life and ADD, etc. along with discretionary annual appreciation bonus, team focused working environment and a total of three weeks paid time off in the first year.

This is an opportunity to work for a highly valued, friendly and collaborative team within an established brand name that is a member of a global engineering leader.

Who are we? Kawasaki Robotics (USA), Inc. (KRI) is a leading supplier of industrial robots and automation systems and we are looking for a Field Service Technician to join our field service team.

The variety of important work will include the installation, start-up, programming, technical support, troubleshooting, repair, refurbishment and emergency service of Kawasaki robots and robot / automation systems.

Product specific training will be provided and future wage increases are directly related to the development and increase of specific skills and knowledge.

JOB REQUIREMENTS

• Participate in the daily activities of the field service department as required for Kawasaki robots and robot systems.
• Field service includes the installation, start-up, programming, technical support, troubleshooting, repair, refurbishment and emergency service of Kawasaki robots and robot systems.
• Ensure that equipment is installed, programmed and commissioned safely, reliably, on schedule and within budget.
• Interface with design engineering, application engineering, training and documentation, administration, customers, engineering, operators & skilled trades.
• Perform Emergency service, 24 hour "hot line" support and troubleshooting (on a rotation basis) including technical improvements to systems, adjustments and maintenance procedures on robots minimize customer service calls, reduced customers complaints by augmenting customer satisfaction.
• Perform informal training of engineers, skilled trades and operators in electrical and mechanical applications, operations and maintenance, troubleshooting and repair at customer’s site.
• Perform scheduled maintenance or rebuild at customers request.
• Must be able to travel frequently (70-80%); the vast majority of work is performed on-site at customer facilities.

EXPERIENCE AND QUALIFICATIONS

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